![]() King added that there was "no documentation" of the incident with Avital, and "no irregularity," meaning that the woman was able to fly as scheduled. But, she added, somewhat obliquely, "Obviously anytime there's any customer situation where a customer feels uncomfortable, our leaders from all levels discuss whether there needs to be internal communication or some type of internal approach to our employees." Spokesperson Brandy King told us there's been no new employee training or communication about handling wardrobe incidents. If someone is merely large-breasted and trying to get to Buffalo, is it really a Southwest employee's duty to intervene? Given how much negative press the airline has gotten for these incidents, we wondered if there'd be any talk of re-training their employees to handle some of these situations differently. Southwest customers have also lost their seats for PDA-ing with their girlfriends ( L-Word actress Leisha Hailey) or, in the famous case of Kevin Smith, for being too fat. Two women in 2007 had similar experiences to Avital - one was escorted off the flight for the shortness of her skirt, while the other was merely made to cover her breasts with a blanket. "We do our best to promote a family-centric environment, and we count on our customers to use good judgment and exercise discretion while traveling," the statement added.Īs the Jezebel link points out, and as Salon explored last year, Southwest may be a little overzealous in their policing of customers' wardrobes, body size, and behavior. Southwest also released a statement saying that they apologized "as a gesture of goodwill." They added that their employees are responsible for "the safety and comfort of everyone on board." According to a spokesperson for Southwest, she then contacted the airline on June 11 to tell them how displeased she was with her treatment (especially considering, she told Jezebel, that the guy in front of her was wearing a t-shirt with "an actual Trojan condom embedded behind a clear plastic applique," which no Southwest employees apparently had any reservations about.) And lo and behold, the plane didn't fall out of the sky.my cleavage did not interfere with the plane's ability to function properly."Īvital completed her flight without incident. As she told the website, "I didn't want to let the representative's Big Feelings about my breasts change the way I intended to board my flight. While she was printing her boarding pass, an airline employee informed her that her outfit was "inappropriate," and unless she covered up her cleavage, she wouldn't be allowed to fly.Īvital ignored the agent and boarded her flight. She submitted a photo to the website of what she said she was wearing that morning - a black sundress, Birkenstocks, a plaid shirt and a scarf around her neck. And once you’ve reached your destination, rely on a Verizon International Plan for calling, texting and more.While American Airlines is busy feuding with its unhappy pilots, Southwest Airlines is dealing with the PR fallout from yet another customer who had an unpleasant run-in with the airline's self-appointed clothing police.Ī woman who only gave her first name, Avital, told the website Jezebel that she was traveling from Las Vegas to New York on June 5. Plan accordingly so your travel time goes by even faster. In general, it’s best to assume that even if Wi-Fi is offered on a flight, the connection may be interrupted from time to time. Some airlines even offer free streaming of in-flight entertainment for your personal device. Download a movie or series to your smartphone or tablet prior to boarding, play games that don’t require an internet connection or read about your destination in city guides and offline travel apps. If you won’t have a connection while you’re in the air, there are still a number of entertainment options. But flight factors, such as transatlantic routes, can affect the stability of Wi-Fi connections. Good airplane Wi-Fi speeds often hover around 10 Mbps, which should be more than enough to stream high-definition video. (Generally speaking, satellite systems are faster.) Your experience will vary depending on the airline, its equipment and whether your plane utilizes a satellite or ground-based system. ![]() What is the quality of in-flight service?Īirplane Wi-Fi speeds haven’t always been great, but they’re getting better. Fees vary by airline, but they are often less than $10 for an hour, a bit more for a full flight and - for frequent fliers - around $50 for a monthly pass. In the air, connectivity is a precious commodity. Some airlines are even beginning to offer “gate-to-gate” service, allowing you to go online from the moment you board. If Wi-Fi is offered on your flight, the flight crew will announce its availability - generally after around 10,000 feet - and permit connections.
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